By placing an order on our site you automatically agree to the following terms and conditions:
Once an order is placed, If you need to cancel your order for any reason, we cannot guarantee that we will be able to cancel your order before your product is shipped from the warehouse. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your product's brand after delivery of your product.
Do not refuse shipment. If you refuse shipment (aka refusing delivery), then the return policy will apply and you will not be refunded for the original shipping costs. Note: If your product was shipped free, the original shipping costs will be deducted from your return refund (if your order qualifies for a return).
Please note all shipping policies and procedures stated on the Shipping Policies page of our website apply to every order.
Please note that each brand we offer on Handcyclecity.com comes with its own specific warranty & refund policy. Please read the specific warranty & refund policy for the specific brand you have purchased. Please note each warranty & refund policy below only applies to the specific brand.
During unexpected events, such as a Pandemic or Severe Weather Event, certain regions and shipping providers may not permit or deliver your package signature required. We cannot be responsible for the varying policies of shipping providers during events such as these and it is the customer's responsibility to be present at the time of delivery.
Not all products will be shipped signature required, some manufacturers/brands do not ship signature required and it is the customer's responsibility to be present at the time of delivery.
It is the customer's responsibility to keep the original product shipping box and packaging for at least 30-60 days after delivery to ensure if a return is needed, they will have the original packaging and box to ship the product back in. If a customer selects to throw away the product's shipping box, then they will need to purchase a shipping box and packaging of equal quality.
INVACARE TOP END
Limited Warranty & Return Policy
Handcyclecity.com is an authorized dealer of Invacare Top End products.
PLEASE NOTE: THE WARRANTY BELOW HAS BEEN DRAFTED TO COMPLY WITH FEDERAL LAW APPLICABLE TO PRODUCTS MANUFACTURED AFTER JULY 4, 1975. This warranty is extended only to the original purchaser who purchases this product when new and unused from Invacare or a dealer. This warranty is not extended to any other person or entity and is not transferable or assignable to any subsequent purchaser or owner. Coverage under this warranty will end upon any such subsequent sale or other transfer of title to any other person. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state.
Invacare warrants the frames when purchased new and unused to be free from defects in materials and workmanship for a period of three (3) years from the date of purchase from Invacare or a dealer, with a copy of the seller’s invoice required for coverage under this warranty. Invacare warrants the upholstered materials (seat and back) and remaining components of this product when purchased new and unused to be free from defects in materials and workmanship for a period of thirteen (13) months from date of purchase from Invacare or a dealer, with a copy of the seller’s invoice required for coverage under this warranty.
Force-3 Model Only - Invacare warrants the frames when purchased new and unused to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase from Invacare or a dealer, with a copy of the seller’s invoice required for coverage under this warranty. Invacare warrants the upholstered materials (seat and back) and remaining components of this product when purchased new and unused to be free from defects in materials and workmanship for a period of thirteen (13) months from date of purchase from Invacare or a dealer, with a copy of the seller’s invoice required for coverage under this warranty.
If within such warranty periods any such product shall be proven to be defective, such product shall be repaired or replaced, at Invacare’s option. This warranty does not include any labor or shipping charges incurred in replacement part installation or repair of any such product. Invacare’s sole obligation and your exclusive remedy under this warranty shall be limited to such repair and/or replacement. For warranty service, please contact the dealer from whom you purchased your Invacare product. In the event you do not receive satisfactory warranty service, please write directly to Invacare at the address: One Invacare Way, Elyria, Ohio USA 44036-2125. Provide dealer’s name, address, the product model number, date of purchase, indicate nature of the defect and, if the product is serialized, indicate the serial number. Do not return products to our factory without our prior consent.
LIMITATIONS AND EXCLUSIONS: THE FOREGOING WARRANTY SHALL NOT APPLY TO SERIAL NUMBERED PRODUCTS IF THE SERIAL NUMBER HAS BEEN REMOVED OR DEFACED, PRODUCTS SUBJECTED TO NEGLIGENCE, ACCIDENT, IMPROPER OPERATION, MAINTENANCE OR STORAGE, PRODUCTS MODIFIED WITHOUT INVACARE’S EXPRESS WRITTEN CONSENT INCLUDING, BUT NOT LIMITED TO, MODIFICATION THROUGH THE USE OF UNAUTHORIZED PARTS OR ATTACHMENTS; PRODUCTS DAMAGE BY REASON OF REPAIRS MADE TO ANY COMPONENT WITHOUT THE SPECIFIC CONSENT OF INVACARE, OR TO A PRODUCT DAMAGED BY CIRCUMSTANCES BEYOND INVACARE’S CONTROL, AND SUCH EVALUATION WILL BE SOLELY DETERMINED BY INVACARE. THE WARRANTY SHALL NOT APPLY TO NORMAL WEAR AND TEAR OR FAILURE TO ADHERE TO THE PRODUCT INSTRUCTIONS. THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES WHATSOEVER, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND THE SOLE REMEDY FOR VIOLATIONS OF ANY WARRANTY WHATSOEVER, SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT PURSUANT TO THE TERMS CONTAINED HEREIN. THE APPLICATION OF ANY IMPLIED WARRANTY WHATSOEVER SHALL NOT EXTEND BEYOND THE DURATION OF THE EXPRESS WARRANTY PROVIDED HEREIN. INVACARE & HANDCYCLE CITY LLC SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGE, OR LIMITATION OF HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION AND LIMITATION MAY NOT BE APPLICABLE. THIS WARRANTY SHALL BE EXTENDED TO COMPLY WITH STATE/PROVINCIAL LAWS AND REQUIREMENTS.
Return Policy: This item is custom-made by the manufacturer to suit your specific needs and is therefore non-returnable.
RIOMOBILITY Warranty & Return Policy
Handcyclecity.com is an authorized dealer of RIOMOBILITY products.
1 year limited warranty. The warranty covers all factory issues concerning mechanical and electrical problems that might occur. If there is a problem due to manufacturer defect, RIO MOBILITY covers all shipping, parts and labor cost that are incurred.
30 day money back guarantee. Refunds will be given after product is returned in original condition and within the 30 day window from time of receipt. Customer is responsible for return shipping costs. No refunds are permitted after 30 days from receipt of delivery.
HANDCYCLE CITY GENERAL RETURN POLICY
Our General Return Policy applies to any product or brand not listed on this page.
We cannot be responsible for buyer’s remorse or incorrect size selection and cannot accept returns or exchanges on that basis. Therefore, please review the product's specs before placing your order with Handcyclecity.com.
Actual colors of the product may vary slightly from the photos due to different monitor settings/calibrations. We cannot guarantee every computer monitor will accurately depict the actual color of the product.
We are not liable for merchandise that does not reach our return department. Every return must include your Original sales receipt, Order ID or Order Number, Last Name, Item Being Returned, and the Reason for the Return. We accept returns for exchange or refund 5 calendar days after delivery of the product. All returned items must be in unused, brand new condition. Beyond the first 5 days of receiving your order, all products are non-refundable, non-returnable, non-exchangeable. If a returned item is received by the manufacturer damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund. You must contact us before shipping back your product for a return. Contact us at email@example.com.
Buyer is responsible for return shipping costs if seller is not at fault. If your product was shipped free, then the original shipping costs will be deducted from your return refund. There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. If buyer refuses replacement parts and/or tech support/assistance then the Handcycle City General Return Policy will apply to products/brands not listed on this page.
We process our exchanges as new orders. In order to make an exchange, follow the steps of returning an item. Once we receive the item and credit your account accordingly, simply place a new order online or by phone, for the item you wanted to exchange for.
Handcycle City and Handcyclecity.com and its owners are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling or using products purchased from handcyclecity.com. Handcycle City and its owners encourages, begs, and asks that you wear a helmet and use appropriate lighting while using the products at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for using handcyclecity.com products for sale. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a cycle if you find your laws do not permit you or your child to ride it. Check first.